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ISO Certification  ISO Certification

At Simmons, we take our quality very seriously. Our customers tell us that our superior quality is one of our key differentiators in the market place. Because of this, it was an easy choice for us to apply for ISO certification from the International Organization of Standardization. We are very proud to say that Simmons’ manufacturing process is currently approved under the latest ISO Standard, ISO 9001:2015.  

You may not know what this really means and how it benefits you, the customer. As an ISO certified company, we need to demonstrate our ability to consistently provide product that meets customer requirements. We aim to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer requirements. Throughout the year we conduct continual internal audits, reviewing our procedures. We learn from these audits and identify several opportunities for continual improvement. But, in order to be sure that we are focusing on the right areas for improvement, we ask for your input. Each month we send a short customer satisfaction survey to a small sample of our customers asking for their feedback regarding our products, our service and their expectations of Simmons. We review each of these surveys on an individual basis. This not only gives us assurance that we are improving in the areas that you, the customer, value. It also leads to many process improvements that we implement as a direct result of your feedback.

To view our ISO certification, please click here.

To view our Quality Statement, please click here.